Shipping & Policies

Payment Methods

  • Accepts Etsy gift cards


Thank you for taking the time to visit my store.

Below are my store policies which cover most information you may wish to know before making a purchase, if any part is unclear or if you have any questions please feel free to contact me.

Thank you!


As our items are made to order, please allow the following times for processing/production:

Sterling silver, titanium, steel and gold filled: 2-5 business days
Solid gold and platinum: 3-4 weeks


Royal mail 1st class delivery which usually takes between 1-3 business days to arrive.

Airmail delivery usually takes between 5-20 business days to be delivered on average but please note in some very rare cases it can take 25 business days or longer if packages are delayed at customs or if you live in a remote location.
Delivery time also depends on your local postal services and delays may occur if there are any public holiday periods, postal strikes, poor weather etc.

All packages are sent via a tracked and insured service, we also obtain proof of posting certificates/receipts for all packages.

FedEx Express delivery service is available at an additional cost, this service can be selected when making your purchase at checkout. This service takes between 2-5 days from collection to delivery.
*Please ensure you add a note to your order with your telephone number. We cannot book the courier services without this and dispatch may be delayed*

We cannot be held responsible for delays caused by the postal services, customs clearance or pandemics. If such delays occur, we will do our best to provide you with any guidance and updates available from the postal service.

Your order will be shipped to the address you provide at checkout unless specified otherwise within 12 hours of order placement.
We cannot be held accountable if you supply me an incorrect address or fail to provide a correct address within the allotted time.

All items will be shipped in a discreet package and all jewellery will be inserted into a gift pouch or small gift box.
Our packages will fit through most letter boxes.

Please note that if an item is lost during shipping, a replacement will be issued only.


Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 12 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details


If your order has not yet been shipped and you wish to cancel your order, please contact us within 12 hours from order placement. Orders may not be cancelled after 12 hours of order placement as items are made to order.

Unfortunately we do not accept returns of solid gold items, platinum items since they are bespoke/custom made, or earrings of all metals due to hygiene reasons
'On sale' items are non returnable.

***Please note that we no longer offer exchanges or resizing. We now only accept returns. If you need to change the size of your ring after receiving it, please simply return it for refund and make a new purchase.***

All packages will contain a returns form which needs to be filled in and returned with your item.
Please note that ONLY unworn and 'as new' items can be returned for refund.
Shipping costs are not refunded and 20% of the item price will be removed from your refund. This is to cover any cleaning, polishing, restocking, or the recycling of materials that may be required. Unfortunately this necessary - we make no profit from this deduction.

Returns are not accepted for items with any wear or damage. If we receive a worn or damaged item, it will not be refunded.


Customers are responsible for shipping costs of returned items. Please ensure to package your items well to avoid any damage during transit, we recommend using a padded envelope or small shipping box. We cannot be held responsible for any loss or damage caused during the transit of your returned package. We recommend you to use an insured and tracked mail service to ensure it reaches us safely.

Returns and exchanges are only accepted within 14 days from date of delivery to you.

If you are shipping a package from overseas, it is vital that you declare your package as a RETURN. This can be done so in the 'other' section on the customs declaration. If it is not, VAT/Duty charges will be incorrectly charged, since it is not our responsibility, we will not pay for these fees and your package will be returned to you providing you have maked your returns address on the package.

*Please note that if your ring is resized or altered by a different jeweler you cannot return it for refund*

Please allow 14 business days from when your package is delivered for refunds to be completed.


We are very sorry but we do NOT currently offer an engraving service.

We are happy to discuss larger orders if required.

We will always assist you and do our best to make you a happy, satisfied customer.
We receive many messages daily, however sometimes we receive too many to respond to as quickly as we'd like to. Please allow up to 4 BUSINESS days for a reply as it is very difficult for we to respond to all queries quickly at busy periods whilst we are also producing and dispatching orders etc.
If your query is very urgent, please message us with the subject URGENT and we will try to prioritize your query.

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Frequently Asked Questions

Diamond Simulants vs Lab Diamonds

Simulated Diamonds:
There are many different types of simulated diamonds in the market, the most common is cubic zirconia, however we use Corundum which is a very tough and durable stone with the same appearance as diamond to the human eye. We guarantee 100% top quality, these stones will last for decades and will not become cloudy over time. We have been using these stones for many years now with no complaints.

Lab Diamonds:
These are considered as close to a natural diamond as possible as they are still grown from carbon, however they are grown in a man made/artificial process.
We do not use these stones are they are still very expensive, usually 75% the cost compared with a natural diamond.

Sizing details

Whilst we are based in the UK, most of our customers live in the USA so we use USA sizing as standard. If you require help converting your size into a US size, please contact us. Alternatively, we display a size conversion chart on most of our listing photos.

If you are unsure of your required size, it is best to have your finger professionally checked. Alternatively you can purchase rigid hoop style sizers cheaply online. If you have a current ring which fits you, simply measure the inner diameter (in mm's) and provide it to us. We can help to convert it to a size for you.
We advise to avoid measuring your finger with string or paper as this method is not accurate.

Care instructions

This metal requires zero maintenance and you will not need to remove it at any time. Warm water, dish washing liquid and a small fine brush is the best method to clean this metal.

Sterling silver and gold filled:
To help to prolong its finish try to avoid wearing your jewellery whilst bathing and never wear whilst swimming since it will deteriorate the finish quicker and case tarnishing.
To clean, silver or gold soaking solution and a fine microfiber cloth works well.

What packaging will my purchase be sent in?

All purchases will be packaged into padded envelopes.
The package will be discreet and will not mention our company name.
Customs declarations be declared as 'fashion accessory'.

Purchases are neatly inserted into gift pouches or small navy gift boxes depending on the item.

Can you engrave?

Whilst most of our jewellery can be engraved, unfortunately we do not offer an engraving service at the moment.

Lab gems vs natural gems?

We offer a variety of both lab created and natural gems.
Lab created gems have the same properties and appearance as natural gems.

Generally a lab created gem would look the same as a top quality natural gem, with VVS to flawless clarity but at a fraction of the cost. By purchasing lab gems you can make an affordable purchase without compromising quality.

Whilst natural gems are beautiful, they can be very expensive.

If you don't see a particular stone variation for an item you like, please message us as we can offer almost any stones in any of our items.

What grade of titanium is used?

Grade 5 titanium is used for all wedding bands in out store.
For finer pieces such as engagement rings, grade 2 titanium is used.
Titanium is a very similar colour to white gold and platinum.

All our titanium rings are safe and can be cut off in an emergency.

What is filled gold?

Filled gold is the highest form of gold plating.

This term should not be confused with regular gold plating as gold fill items have a far higher amount of gold applied. It will not flake, peel or not change colour if the correct care is given.

The gold layers are usually applied over sterling silver, surgical steel or titanium depending on the design. Please note that if sterling silver is used as the core metal, your item will be stamped with 925.

This is a very durable and affordable option but as mentioned, correct care must be given. Avoid wearing if you are going to be going anything which could damage the ring and always remove before swimming.

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